| Job Description | Our client, a multinational IT company, world leader in digital security, is currently seeking to recruit a Customer Service Representative for their office in Dubai (Freezone). The position will be for a period of one year (with option to be renewed) and will directly report to the Customer Service Manager/Supervisor.
This position is a Contract Staffing role under Manpower.
OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES
- Develop close and confident relationship with customer to satisfy their needs. Manage communication and relation with the customer;
- Take total ownership on customers’ orders from the Purchase Order receipt to the delivery and invoicing;
- Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operation, Order manager or Site planning department;
- Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up from the Customer point of view;
Main Tasks
- Act as main interface for customer and sales/TC during order treatment process;
- Manage post sales activity for all products;
- Validate customers’ orders received from Sales or Customers, according to the client's procedure;
- Translate the customers’ orders in client’s order entry system to allow treatment from order manager;
- Plan the sales orders with the manufacturing complying with the customers requirements;
- Acknowledge the orders to the customers within 48 hours ; use a standard leadtime for non executable orders when standard leadtimes are available;
- Coordinate the customers’ executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool;
- Coordinate with technical support technical information to execute an order;
- Relay information to/from customers versus order manager;
- Follow up the sales orders until the shipment and invoicing in a proactive mode;
- Is in charge of the customers’ complaints registration and follow up;
- Contribute to the short-term billing forecast exercise in volume and its achievements;
- Ensure order are entered into backlog in an accurate and timely matter;
- Is responsible for updating the ERP of any change linked to the order to insure backlog report accuracy;
- Liaison with Operations in terms of all aspects of business;
- Report to customer the agreed reports;
- Attend customer meeting, assists customer when visiting client’s facilities;
- Contribute to the On-Time-Delivery performance (OTD- OTR) and the order entry cycle time;
- Responsible to manage Return Material Acceptance process;
- Ask for risk order when necessary filling risk order authorization request;
- Alert Sales Operation of order received is not on line with forecast in order to launch the upsides management process;
- Select the supitem in the sales order according to the data given by the Supply Chain;
Record Management
- Responsible to keep all files related to an order and to archive them according to local procedures and the corporate procedure of the client;
Internal/External Interface
- Production Scheduler, Studio/Check & Print, Sales Operation, Supply, Sales, other Customer Service Representatives/Managers, Shipping Department, Credit Management, Finance, Supply chain, Engineering;
- Customers, forwarders, External Control Associations (Veritas,…), Chamber of Commerce…, when applicable;
Other Job Features
Visits to customers or corporate trainings might imply travels abroad.
|
| Person Profile | Knowledge
- Sales administration and logistics ( Letter of Credit, Payment Terms, Customs Rules…);
- System Tools : IT Literate (Microsoft Pack Office, …);
- ERP knowledge is a plus;
Skills
- Customer oriented & availability;
- Good organization skills;
- Rigour;
- Self-initiative;
- Stress resistant;
- Team Player;
- Good at interpersonal & intercultural communication.
Education, Qualifications, and Special training
College Education and above.
Languages
English & Arabic skill sets are a MUST. |
ليست هناك تعليقات:
إرسال تعليق